Our return policy is simple: we will take back most items for any reason within 15 days of purchase for your original purchase price. The 15 days begin on the date on the invoice which is usually the shipping date. There is a restocking charge of 20% on all returned items. All items must be in as-new condition and be returned in the original packaging complete with all components. You are responsible for the costs of shipping the item(s) to us. We are not responsible for items lost-in-transit; so, we recommend that you use a shipping method that insures the return. We do not refund shipping fees. If you qualified for free shipping and your return drops the total order below the minimum, we will charge the standard shipping fee.
Merchandise that arrives damaged or items wrongly-shipped will be exchanged at no cost provided we are notified immediately (within 48 hours) upon receipt of damaged or wrongly-shipped merchandise. We will send you a replacement along with a pre-paid shipping package to return the damaged or wrongly shipped item to us.
If merchandise arrives damaged or items are wrongly-shipped and you choose not to have the item replaced, then restocking fees WILL apply.
There are a few items which are NOT returnable. All software products with TELL ME MORE in the title are not returnable. NO VIDEO PRODUCTS, once opened, are returnable. Some items that are opened are labeled non-returnable by the manufacturer. Once these items are opened, they are not returnable! These items are clearly identified by a sticker attached to the product packaging. The current list of these products is: 1] A Su Salud, 2] Audio CDs and Audio Tapes for the Destinos, French in Action, Fokus Deutsch and Connect With English video products.
All software downloaded from our website is not returnable for any reason.
We want you to be happy with your purchase. We provide expert advice on the products that we sell. If you have any questions about a product, we recommend that you call us at 530-918-9540 before purchasing so that we may help you choose just right item for you. Or send us an email to: firstname.lastname@example.org